FAQs

1. How can I contact you?

You can contact us by sending an email to homelecservice@gmail.com. Our customer service team will be happy to assist you with any questions or concerns you may have.

2. Where are your products getting shipped from?

Our products are shipped from various locations depending on the supplier. We work with a network of trusted suppliers from around the world to ensure fast and efficient delivery to our customers.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If your refund is approved, it will be processed within 10 business days and automatically refunded to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. We strive to process orders as quickly as possible to ensure timely delivery to our customers. If you have any concerns about your order, please contact us and we will do our best to assist you.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping options may vary depending on the destination. Please check our shipping information during the checkout process for more details.

7. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience and security.

8. How long does shipping take?

The shipping time varies depending on the product and the destination. In general, you can expect your order to arrive within 7-20 business days. Please note that unexpected delays may occur due to customs clearance or other unforeseen circumstances.

9. Can I track my order?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

10. What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund. Please refer to our refund policy for more information on returns and exchanges.